Woolies credit card department is dysfunctional

I have been trying to get a replacement credit card after my card expired since January with no luck. I am being shungted from pillar to post every week. I called the Woolies finance department and eventually spoke to a consultant by the name Zukisa Tyali who promised me that my card will be delivered within 3 days. I have been calling the whole day today and I was told there is no such person at Woolies finance and there has been no card replacement orderd. I have been told my Woolies ordered my card to be shredded as they could not find me. So frustrated!