Woolies Credit Card

Hi,

So I have a credit card with woolies that I have being paying consistently. On the 26th of Sept I missed a payment, which I take full responsibility of.

However, on the 5th of Oct a consultant from their customer care, gave me a call to arrange a once off debit order of R1955 which went through successfully and reflects on my bank account.

When I go onto the woolies app, there’s nothing there. Shows no payment at all.

Can I tell you what, since then I’ve been receiving calls from every from everyone there, from different departments annoying me about a missing payment. I was asked to email proof of payment to “*** which I did the whole entire week and also spoke to numerous unprofessional untrained call centre people with no manners.

Everyone tells me they cannot allocate my payment.

One the unprofessional people that I spoke to was Zaida Peterson…this one new nothing and sounded so tired and sleepy. I also spoke to a guy that had said he will log a fault to finance and another girl that said the same thing and many others. I have not had my email acknowledged nor received a single call for that nonsensical finance department. I have been told that the payments take a couple days to reflect from Absa bank and that finance takes a couple of days to respond too.

This morning, about an hour ago…I received a call Pamela Adonis that was also querying a non payment. I’m still in shock that she said there were no notes 😳 after I had spoken to almost 10 people. What a disaster 🚮

This Pamela was so apologetic and claimed she will have her manager call me straight away…clearly the politeness was **** and pathetic and I had told her that if I don’t get a call, I’m going to send a complaint. Obviously she didn’t care. No one cares really!

I am angry and frustrated! You guys are the most rude and unprofessional people. You lack customer service!