Woolies

made a purchase using my Payflex account with Woolworths and unfortunately one of the items which were shoes for my daughter were small so I had to return them.

I visited Centurion Mall and the cashier assisting me just said I must tap the card I used to make the payment. I advised her that I was using the virtual card.

At this moment my bank account is not credited with the funds and my Payflex account is also not credited with the account.

She just gave me a slip and left and upon my arrival at home I realize that none of the accounts were credited.

So please assist and advise because this is the only two slips I received.

I made contact with Payflex and below is their response. Woolworths does not refund via Payflex like other merchants. When you returned the item to Woolworths they would have provided you with one of the following options: • Replacement of the item • Provided you with Woolworths store credit • Provided you a Woolworths gift Voucher • Or credited your Woolworths credit card or WW account This is how Woolworths has requested to operate in terms of cancellations and refunds for orders paid with Payflex.