Woolies bad customer service

I have used this Woolworths online service I think twice now if I can recall. But I will not be using them again, for a reputable company like this to disappoint me on this level is truly appalling. I ordered groceries on Tuesday the 4th of October 2022, which was supposed to be delivered the next day. As I’m writing I’ve had to call and cancel the order because I have been waiting. Now I’m told that I must wait another 5 days for my refund of almost R4000. I mean the reason why I went online was because of the convenience and the urgency at which I needed the stuff. Now I must wait and see to finish how I’m going to make ends meet until they give me my money back. Wow, least to say I know I’m just one individual amongst your many customers, but I have always been a loyal one. I’m disappointed and discouraged. How unprofessional and inconsiderate.