Woolie Acc payment not made installment

<p style="color: #555555;">My mother Zelda Dobela has an account at Woolworths. She paid her installment on the 14 Dec 2016. Now in Jan she recieved Smses that sge hadnt paid. She went to query this at the store and they tokd her that the amount she oaid on the 14th was considered as though its just towards her balance. Basicalky to give her more credit. It was nit regarded as an installment because it was oaid early. So in Jan she must pay double because she is regarded as someone who missed payment. She then called WFS and was assisted by a rude coloured lady who did not want to give her her name n later on gave her a wrong name n she said they are not allowed to give surnames( this needs to be traced and dealth with seriously). The lady kept saying she must just pay n did not even listen. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I just want to understand the bull**** that Woolies is putting my mom through. How do you not consider an early payment part of an installment?</p> <p style="color: #555555;">It is actually appauling and decievibg custoners so that more money is deposited to the company. I used to work for Woolies HO and it was customer centered. I am disgusted by the way you guys are treating good paying customers sies maan. Do you realise what you are doing to her credit record?</p> <p style="color: #555555;">I hope you contact my mother and make a pkan with considering that payment as an installment or give her money back. She cannot afford to pay double payment due to you insufficient business rules and systems. RHAAAA SIES </p> <p style="color: #555555;"> </p>