Wonderpark Woolworths

Complaint: Refused Size Exchange – Woolworths Wonderpark

On 18/12/2025, I purchased a pack of men’s underwear at Woolworths Wonderpark. I later realised at home that I had selected the incorrect size.

I returned to the store on 19/12/2025 to request a size exchange. The item was unused, unopened, and still sealed in its original packaging. Despite this, I was refused assistance. I was told that the sales consultant had informed me at the time of purchase that exchanges would not be allowed.

I was assisted by Matshe T, and I would like to state categorically that no such information was communicated to me. Had this been mentioned, I would not have returned to the store to request an exchange.

Importantly, the receipt clearly states that worn or opened underwear cannot be exchanged. My item was neither worn nor opened and fully complies with this condition. There is therefore no clear justification for refusing a size exchange under the stated policy.

I find this unacceptable, particularly as I was not requesting a refund but a simple size exchange for an unused item. The manner in which this was handled was disappointing and does not align with the level of customer service I expect from Woolworths.

I request clarity on Woolworths’ official policy regarding underwear exchanges and appropriate assistance in resolving this matter.