Wolworths Online purchase = poor service

Good morning,

When will I recieve my order that I paid for on the 6th May 2020?. What will happen to the rest of my order that is not in stock? I got an email stating that I will not be charged but where does the money then go to? Please note I listed a new card under my payment details as the credit card has been closed that I used to purchase online. I have phoned Woolworths customer care line and all I get is they are experiencing high call volumes. At least issue me with a reference number so that I can go in store and purchase my goods. Please advise.

This is my order number: o***

R1517.97 Is the amount charged to clothing that will be delivered NOTE: NOTHING HAD BEEN DELIVERED.

R2103.84 is the amount owed to me for clothing not in stock.

Kind regards Merrillee de Beer