Wolworths Brooklyn customer care helpline: Zero exception or going the extra mile for customers!!

After a SERIOUS sick bed I was able to leave my house after 11 months TODAY!! Happy to eventually go buy my husband some clothes. I opened my account ages ago to buy ONLINE and was told I have to swipe 3 times. With my disability we went early. Nor the lift OR the escalator work, so unable the ladies section. R4000 later, my card is rejected as I did not have my ID on me!!!! WHY could my account not be verified with the 60 questions I had to complete upon opening upmy account?? I had my ID on my phone. You can board a plane with your phone but not allowed to activate this card??!!!

I dare you to put your MD in a wheelchair. Send him off shopping inbetween the rails and see if he has ANY success!! Zero zero thought spend on how to accommodate people with disabilities, yet you are the most overpriced store which I supported HENCE a new account as you sell quality.

Eventually the manager understood and tried to help via Customer care line. No! End of the story.

A happy morning turned sour and took forever. Woolworths, I will be closing my account tomorrow.