WOLLIES SUCK!!!!!!!!!!!!!!!!!!

Ordered a ceramic vase on 25 Feb (Order Ref o***), delivered by FastWay on 27th in pieces. Logged a customer complaint (Ref ***4) on the 27th with photos & all requested info. No feedback. Called on 3 March, was told 48 hour TAT. No feedback. Called on 6 March - promised a refund in 3 to 5 days. Now SEVEN days later - NO REFUND. Called again!!!! Refund has not been processed. POOR CUSTOMER SERVICE!!