Woeful Woolworths

I tried on, 17 July, to order an item online through Woolworths. My gift card was not accepted (this was a mind-boggling fact to the supervisor I spoke with too) and she promised to source the item in Cape Town and have it couriered to Port Elizabeth but it could take 10 - 14 days. This was acceptable to me. NOTHING happened. When I started to call to make enquiries into this, I talked to a call centre agent who made me out to be a lying idiot for ever thinking that Woolworths will source an "online" item from one place and courier it and for not trying to use my gift card again. He could not or would not be of much assistance. I then vented on the Facebook page - Woolworths made empty promises that the on-line department will contact me. We, I have sent 2 e-mails since then and have commented on Facebook again and I am still waiting (since 1 August) for any type of non-automated response from Woolworths. This just proves my point again that Woolworths is a horrible company with no customer service and extremely overpriced items.