Will not reverse incorrect payment

Instead of R600-00, I accidently paid R6000-00 to Woolworths Financial Services. <br> When I discovered my mistake, I went to them on Monday morning. I was given the details for the Financial Services and informed that I needed to provide my ID Number and proof of payment. I provided them with exactly that.<br> I was asked to provide my banking details, I provided that to them as well.<br> I then received an email asking for a stamped copy of my bank statement. I queried this as it contains confidential information regarding my balances. I offered to resend the proof of payment to them.<br> Five days later and having to wait at least one day before I get response, I am still no closer to getting the money from them.<br> Client service and product has been on a steady decline for some time. This is a clear indication that the client is not taken seriously.<br> Internal processes and incorrect procedures should not become the problem of the client. <br> As I have proof of the transfer done via the internet, so they have proof of receipt on their side, which was visible on Monday.