Will never do business with Woolworths again!

Wanted to pay my entire balance end 2017, nice to clear debt before new year. As I am about to pay, I realise I haven't rec a statement in a long while. I requested e-statements. I pay an instalment and wait for 'the call'. Zodwa (Nationwide Recovery Services) calls to ask for payment. I request my acc/statement, she refers me to Customer Services. I do this and am emailed by Ms ROBYN GAIN who promises to assist. The following day I am contacted by GENEX - Mr JOHAN MARCH to do a survey concerning my interaction with said Ms Gain and as they continuously drive for better quality service! I inform them that I had first contact with ZODWA and have not yet had any feedback from Ms Gain. To date, I haven't heard from Ms Gain again. Long story short, I am then contacted, amongst others, by Nilianalang, Yandiswa from NRS, Ms Lucille Davids finally sends me a 2017 statement. The very next day, I am contacted by Nilianalang again! I ask her for my 2017 statement, she tells me it is not possible! I tell her oh but it is as I have finally received it! Lo and behold, I am contacted the next day by LISA (NRS) asking me the same question as the previous 10 agents!! Well, it has started up again, I am now on agent no.3 from NATIONWIDE RECOVERY SERVICES, I am referring the agent to the previous agent, let's see how long it takes this time, all I ask is my statement?