Why you cannot use Woolies Dash yet

There are two significant flaws in the way in which Woolworths manages ordering on its Woolworths Dash app. 1. The shoppers never communicate with the customers to discuss possible substitutions, despite one specifying that you want them to call you to discuss substitutes when you place the order. This is something that Checkers 60sixty does very well. I’ve now requested several times and not once have they bothers. Somewhere Woolworths don’t hold their staff accountable for this. With my recent order they **** when the driver called them. I could show him that they never tried to call via phone, text message or joy even in app. This is generally the experience of most friends I’ve spoken to. 2. They charge you for out of stock items, and then hold the monies for 7 days. Even if something is out of stock, they charge you the full order amount and the monies are reserved for another 5-7 days (every time it’s been held for the max 7 days for me). What about those who pay for an order that does not get delivered and the. Does not have enough money on their account to feed their family because Woolies likes to sit on the cash for 7 days (possible one of their revenue channels like the air lines and car hire companies). 3. When sending an email explaining these two points, I got a phone call telling me the items were out of stock? How insulting is that? It seems their shoppers are poorly trained and too arrogant to follow due process; their IT system is not capable of dealing with out of stock items (like Checkers can) and their call center agents seem to be completely inept and not capable of dealing with queries. I would say they are very far behind. Be careful when shopping with Dash. It’s very likely to cost you and you have no control over what will happen to your order and cash.