Whose going to call me for this complaint?

I visited your La Lucia branch end of Feb this year with my mum to apply for a secondary card for her - I am the principal card holder. We gave the lady at the store our ID's, completed forms and both of us signed for it. She advised me the card will be at the store within 2-5 working days. This timeframe has passed. I called the store, they could not help. I called your customer care line, lady confirmed there is no application for a secondary card on her system. This is my 2nd complaint lodged onto Hello Peter, no one had the decency to call me for the 1st problem, are you going to call me for this problem? Why am I experiencing endless problems with Woolworths, why can't you adhere to your turnaround times. The secondary card for my mum(P Govender) is to be delivered to the La Lucia branch and not to be posted. If my forms and app form is lost I will be resorting to the retail ombudsman. I reside in Gauteng and mum in Durban, this part your staff cannot comprehend,WHY?Listening skills is vital for any company to suceed. Listen to my last call today with the call centre,I was holding for a tea leader who took forever to get to my call, why didn't the agent ask the T/L to call me?