Wheres my money??

Reference number: ********** 9 - ********** 07

On Sunday, 17 September 2017 at 13h27 I RETURNED goods at Woolworths Cresta.

The money was (supposedly) put back into my Standard Bank cheque account, but it reflected as a SALE, that is, it REDUCED my bank balance by R697.95 (screen grab of my bank account showing this reduction was sent to you).

I immediately flagged it with the person assisting. She says that this is normal with Standard Bank and that it will reverse in 24 hours.

Today is Friday, 22 September. I have spoken to the Cresta Manager twice now and I still don’t have my money!

The refund reflected yesterday, but the reversal of the initial R697.95 hasn’t.

1. Why, if I am returning goods, does money leave my account? On Sunday I was actually R1 395 short.

2. I understand that the actual refund took 3 days, as the lady stated, but I am not happy with this too. You take my money immediately, but refund me in 3 days! How is this right.

I am putting this all over social media and print media too. This is unacceptable! I have been quite patient for your error.

Thank you, Abdul