Where "quality" matters?

I arrived at the store at about 17hrs15, my sole purpose was to request a minor amendment to my account. On enquiry, I was directed to the "Customer relations" section which just so also happened to be merged with the same queue for customers wanting to defray their purchases! The queue was at one point not very long, but the problem was there were only two operating terminals. There were plenty of staff wandering about engaged in carefree banter - totally nonchalant or oblivious to the queue that slowly became to represent a "Covid-vaccination one." After a patient wait at the queue, it was finally my turn only to be told that I was too late - unable to assist because it was "closing time". I yearn for the time when the brand " Woolworths" was synonymous with quality goods and premium service. The service I received was confrontational and dismissive. As customers we are bombarded with digital notifications of "Big Discount Sales" but we are treated poorly after being lured to spend our money. The problem is that not only are the goods discounted but also civil professional behavior - common courtesy is drastically reduced as part of the bargain!!