Where is my order?

Im still waiting for my order that was supposed to be delivered on the 9th May 2024 your call center customer service is the worst to deal with as they are giving me a run around saying my matter has been esxalated since the 10th and still no feedback. Today upon demanding to speak to senior Marriam call reff number - ***7refused and told me the matter would be reescalated YET again!!!

My order number is #o***.