Where has customer service gone

1 star is 1 star too much here. Twice has my Woolworths Dash order been “handled” by the Greenstone store and each time the order has popped up as “unable to deliver to due customer not being at address” which is utter lies, on top of that the driver has had no decency to message the customer and communicate “I can’t find you”. The drivers are very quick to cancel the order without communicating to customer, and simply re-delivering the order after failing to deliver is not a customer service focused solution. My money spent on two orders goes wasted plus all my time, airtime and data trying to resolve these issues that shouldn’t be there in the first place.