What transpired to my instruction about my card

Since my last complaint re secondary card for my mum, i was emailed by mumerous customer care staff that requested i email them my mums ID copyand her card will b ready at the Gateway branch within 7 days, 9 days passed, i emailed them yestetday and today the card was in my house via post, who authorised you to post the card to my house when i dont receive an post to my house? I reside in GAUTENG and my mum resides in KZN, are you this *********** and stupid not to conprehend all of my email and telephone conversations, read them/listen to them. Listening / reading skills - lacking in SA in the retail industry. When will this secondary card b delivered to the freaking GATEWAY BRANCH IN KZN - sometime this year maybe? Do not make promises to me on email if u cannot deliver.