What the hell, accounts department???

I app**** for a Woolies account online, upon which i got approved for a store and credit card. I chose the credit card option, and after a day i called to find out when my card will be ready for collection. The call centre assistant told me my account application has been declined, yet online it has been approved. Later that day Woolworths called me, saying it was a huge mistake, the system was down, my account is approved. The next day i called again to confirm collection, and alas has been yet again its been declined. But wait, for the past 10 days Woolworths has been calling me nonstop, my acc has been approved. Can you make up your minds???? You do a credit check online, right? I had to click the consent part? So if im approved, im approved. I cant live with this insecurity, haha. Can someone( NOT from call centre) please sort this out, thank you. Service is appalling at the call centre!!!