What is the point of having a telephone line????

This is not the first time I have tried calling Woolworths to find out if the specific branch has stock of an item. Utterly useless, you are left on the line for minutes on end and the person who answers the call initially never listens to what you're saying and always puts you through to a line that just rings and rings. Very frustrating why can't Woolworths have a stock check online so I don't have to deal with people who won't listen? When i say there is no one answering please stop putting me through to no one and rather help me yourself!! <br> <br> I still have not been helped even after asking to speak to the store manager and now have to drive all the way there because they are so useless!!