WHAT IS THE DIFFRENCE YOU ASK?

***5 in store payment came off my bank account error message \refer to card issuer\", store in Westgate mall instructed me to get a bank statement, got it went back they still refused to assist. \"Not their problem\". Jan 2016 activated a d/o, did not go off my account, withdrew the money from my account went into store to make an in store payment they turned me away without calling CS saying \"store payments aren't allowed\". Bank details requested from Westgate Mall Woollies to make a direct bank deposit, incorrect details provided had to call CS three times to confirm information I made the payment on the ***6, went into store on the ***6 payment not reflecting incorrect reference specified which was given to me by the CS agent. I had to fax and email the proof which will only reflect after three days and it still doesn't reflect to date. Service, Proficiency and just \"I don't care\" attitude received is pathetic. I wonder if they would have treated me differently if the shoe was on the other foot. <br> They make empty promises and lie to their customers, no contact could be made with the Operations Manager<br> My time wasted...truly a difference I could have done without.<br> "