What in the none delivery is this???

I placed an order online on the 25th Nov & chose a delivery date of the 8th Dec between 10am & 1pm.

I called the Woolworths online customer service numerous times yesterday to find out where the order it & all I got where the run arounds. Why does Woolworths make one choose a delivery slot of they know will deliver when they feel like it. The last consultant I spoke to said they courier would call me & apologize which didn't happen.

At this point I just want my money back. What in the poor service is this. Woolworths just lost a customer.