What happened to the Woolworths Difference???

On 21 February I sent the following email to *** and to ***

To date, I have received no response except for the standard email telling me that an agent would call me. My story goes like this:

I bought a 4 slice SMEG toaster in December 2022 online. The toaster is now causing my electricity to trip everytime we attempt to use it. I called your customer service and was advised that Woolworths only allows returns for a period of 6 months. Surely you would know that a product of this nature comes with a guarantee of at least 2 years. I was also advised to take the toaster to my nearest store where I may be referred to the manufacturer. I wish to point out that I have never had dealings with SMEG and would find it improper that when there is an issue with the product, the store passes me on to the manufacturer. I am now sitting with a 4-slice toaster which cost me well over R4000 and would like to know what to do with it. I do hope that I can rely on the Woolworths history of excellent customer care. The reference number for my call today is ***.

Looking forward to hearing from you.