What customer service?

I have last received a statement from Woolworths 4 years ago. According to me I asked 2 months ago at Woolworths what my balance was because I couldn’t buy and they said R25 which I paid and I still couldn't buy, I then purchased cash. So according to me my account was paid in full. This morning I get a call to tell me you have handed me over for the amount of R290.37? Really? You handed me over? Close my account I have now paid in full. This affects my credit score, how dare you? I can understand if I don’t pay on a regular basis but this R25 was paid two months ago, so it can’t be that I have not paid for months.

I have not even received a phone call from Woolworths.

Surely when you mail customer service they should be able to assist?

"We are extremely sorry that we are unable to assist you with your request as Woolworths Customer Service Centre only deals with all store products and in store service enquiries."

Or at least they send your mail to the correct department?