what an unfair service

<p>I bought a Trenery dress in Cape Town on the 26 February 2017 after I have washed it once I realised that the navy color came to the white color I then went to the nearest shop in Pretoria since I went to Cape Town for a Visit, i was wearing the dress by that time the sales lady I spoke to witnesed that, she said she will consult with her manager, Sataday 18 March 2017 I brought the dress and saw what I was complaning about they say they will track my Purchase in Cape Town since I told them I used my Woolies rewards card by that time, Today when I was doing a follow up I was told that they cant track my purchase I am very disapointed and unhappy that I cant be confidently wearing that dress again whereas I only wore it once and washed it once so far, and it is also dissapointing to buy an expensive dress and you get what I got, </p> <p> </p> <p>The Branch here in Gauteng is willing to assist me but with a proof of purchase, my Question is why cant they be able to track this using my Woolies rewards card? knowing very well they are the only shop selling Trenery.</p> <p> </p> <p>I need someone to make me understand this </p>