What a joke Woolies Online has become, but I am not laughing anymore. I will shop elsewhare.

The online woollies service has progressively been getting worse for the past 3 months, to the point where half the goods you order are not in stock and are not replaced - no matter what instruction you give on the delivery section. the driver informed me that EVERYONE he is delivering to is shouting at him because of their terrible service. Last month I ended up shopping at Checkers rather than supporting them. I gave them another chance thinking that if you choose substitue for similar items RATHER THAN THE CONTACT ME THEY WOULD. Toe nou nie! I have also submitted a query online @ 12:20 on 10/10/22 and I will see if I even get a response. I'm not hopeful looking at the reviews on their dash app and by what the poor DSV driver was saying. I am not attempting to even try an get hold of them, as I did previously. Total waste of time. Rather avoid ordering all together if you can't get to the shop in person. Now to check my bank statement and see what they charged.....2 week refund time before....