WFS TCF Issue

I've been a client with Woolworths for more than 10 years. I decided to take a loan with Woolworths Financial Services which was approved the same day on their App. Which failed to prompt to confirm banking details. I didn't worry about this as I have other products with foe which they have my current banking details. Long story short I didn't receive the money as WFS paid the funds into the incorrect account my old student ago which i havent used in 10 years. They required certain documents to recall the funds which I've provided. To this day I have no feedback whether the funds have been recalled or not and in the mean time the App and my credit report states that I'm in arears for 2 months. This affects my credit record, funds I didn't receive has negative implications on my credit. I no longer want or need the funds i just want feedback, the funds to be recalled from my closed bank account and not pay premiums on money I havent received let alone it affect my credit record. I have emails upon email with Woolworths Financial Services about this issue but nothing has been done.