WFS mismanagement

Good morning Woolworth Financial Services

Please note this email is titled as a complaint as i'm beyond frustrated, annoyed and angered at the lack of service and incompetence of wfs.

During the month of August, my banking details changed due to switching banks, i immediately went into the Eastgate WFS offices to notify them of the change and was handed a document to complete which they would submit to the head office. The document was completed, however on the 7th of September when the scheduled debit order was meant to take place, i was bombarded by numerous phone calls from the financial services office stating my instalment was unpaid. Again, I immediately contacted financial services to enquire why the debit order had not gone through, I was informed that a bank statement was required along with the form I completed. This information was never conveyed to me at any point while at the Eastgate branch and during the month of July i was never contacted over the missing form. Nevertheless at the request of the consultant I spoke to on the phone, he suggested I send through the statement via email and it would be loaded immediately and rectified.

Now, the 7th of October has come and gone, and guess..... Woolworth has failed to load the debit order. I'm beyond shocked at the disgusting management and service. I have done all that is required by woolworths and somehow woolworth is completed inept at completing such minor admin tasks.

I even contacted woolworths last week to ask what had happened and a week later I have not heard anything.

I will not discuss this matter with any consultant or via email, i demand a manager or senior personal contact me immediately because it is a serious matter as your mismanagement negatively affects my credit store.