WFS Credit Card worst service ever

I have been battling for like two weeks to have my credit card to be closed i had called the WFS to ask for the settlement amount and i was given i was told it will take about 4 days for the amount to reflect from their side and then i should make contact with them to have account. I had sent the credit department my POP and my request to close the account to my surprise i was told to pay an additional amount which i did and then sent them the POP and i was told it will take a few days for the payment to reflect. I have been thoroughly following up via email on my request as there was a lack of service. I decide then to call the call centre as i wasnt getting any joy from the correspondence i have been sending so i spoke to a gentleman Eric who advised me there is a refund due to me and that he cant close the account and i need to go the branch to ask them to transfer the balance to my store card then they can be able to close the account so i did as i was told. I was advised by the consultant that i spoke to when i was at the branch the refund will take about 48 hours to reflect on my store card thereafter i should call the call centre to have the account closed. I did what i was told called the call centre spoke to Jessica who assisted me and had the credit account closed and she did so. 48hrs lapsed and no refund reflected on my account sent am email querying the refund and then it was paid on 14/08/2024 and then sn hour later i get an email stating the amount was paid incorrectly how??? I got a call today from WFS Awethu explaining that they made by transfering funds to my store card i still dont how i had 3 encounters with different consultant and no one picked the error up if thats the case. As a client i was misinformed by not one consultant but 3 and i have done my part and the only simple request i asked was for the account to be closed. Am uterly disguisted by the service i have recieved from WFS