WFS bad experience

I app**** for a store card and was initially approved, I sent all the necessary documents. After a week of not getting any feedback I went to the store in Fourways and I met Siphamandla Ngcobo, he asked me to send the supporting documents because the application was closed due to them missing, he promised to re-open the application, I did send him the docs and followed up with him on email and he never bothered to come back to me. I tried calling the head office and everyone seems to be on holiday and no one is willing to assist, I've the call dropped two times after holding for so long by the wfs consultants, I think one of them her name is Thembi/Thandi, I've asked for the specific document that is missing and she asked me to hold and then she dropped it. The experience at the store is completely different to the one I got from WFS.