1 reviews | Active since Jul 2018

18 Aug 2024, 12:13

WFS are ***********

Item: Woolworths Retail South Africa
Rating: 1
Author: Patricia B

Please explain how I must feel about WFS

Ms Crane

The below refers.

Identity Number ***

Please note that Vaal Mall is the store selected in your application and we are therefore unable to change it at this stage as the contract is already generated.

We highly suggest you collect the card before the application expires.

Should you require further assistance, you are welcome to contact us telephonically on *** or via e-mail on ***.

Kind regards

---- Original Message ---- From: *** To: *** Sent: Wednesday, 14 August 2024 11:07:28 Subject: Re: Re: Re: Re: Complaint query

Thank you The Vaal Mall is 27km away from my home and my vehicle is in for repairs so I do not know when I will be able to collect. Regards Patricia

Sent from my Huawei phone

-------- Original message -------- From: *** Date: Wed, 14 Aug 2024, 10:53 AM To: *** Subject: RE: Re: Re: Re: Complaint query Dear Ms Crane

Thank you for your email.

Identity Number: ***

Kindly note that as previously advised, we had system technical issues. This means the store was not going to pick up your application or any customer's application.

The systems are now working, and Woolworths Vaal Mall will be able to print your card. The store is expecting you as we have already called them to advise that you will be collecting your card.

You will be required to present your proof of identity (smart card ID\green barcoded Id book only) upon collection of the store card in store, and for the first three transactions before you are allowed to transact online.

We apologise for any misunderstanding.

Should you require further assistance, you are welcome to contact us telephonically on *** or via e-mail on ***.

Kind regards

---- Original Message ---- From: *** To: *** Sent: Tuesday, 13 August 2024 09:08:14 Subject: Re: Re: Re: Complaint query

This is the 36th email I have received saying I can collect this But when I got to the store ONCE AGAIN I was told I do not have an account. Also why 6 weeks when couriers cost R99 overnight? Why all the lies what is the real problem? If my card is sent why can they not pick it up on the store Computer? This is disgusting Regards Patricia

On Mon, 12 Aug 2024, 9:20 PM ***, <***> wrote: Dear Ms Crane Thank you for your e-mail. We do apologise for any delayed response. As communicated previously, there is a technical error regarding the application and no card may be issued without a valid account number. Currently there is no profile (account) linked to your credentials. You shall be contacted once the issue is resolved. Regrettably there are a few customers whom have this unique error at application and fulfilment stage. For any further information, please do not hesitate to contact us on *** or via email ***.

Kind regards

---- Original Message ---- From: *** To: *** Sent: Friday, 09 August 2024 20:36:17 Subject: Re: Re: Complaint query

Really yesterday I received an email saying the card was posted today I get this? I really cannot believe the incompetence of the staff at Woolworths and they always blame it on the IT. Do you think I am stupid? IT. Does not work that way Woolworths cannot afford their IT not to be working as how will they make their money. I want to know who is in charge as I have 52 different emails with so many different excuses. I need real answers Patricus

Sent from my Huawei phone

-------- Original message -------- From: *** Date: Thu, 08 Aug 2024, 1:59 PM To: *** Subject: RE: Re: Complaint query Dear Ms Crane Thank you for your email.

Identity Number: ******

Thank you for your email and for taking the time to provide us with feedback regarding your Woolworths experience.

We are currently experiencing a systems error and for this reason we are not able to provide any feedback on your application. Our technical teams are working on the issue and we are not able to provide a turn around time as to when the issue will be resolved.

We apologise for the inconvenience caused and trust that going forward all interactions with Woolworths will run smoothly and efficiently.

You are welcome to contact us on *** or via email on *** , if you require further assistance. Kind regards

---- Original Message ---- From: *** To: *** Sent: Tuesday, 06 August 2024 16:17:25 Subject: Re: Complaint query

Oh my word how long is that going to take. Is it because Woolies cannot afford to issue cards? I am disgusted to think how long this is going on for and all the petrol and humiliation I have suffered in four of your stores. How long is this going to take please as I cannot believe Woolies uses the post which is non exist ant in SA and not couriers. You could even charge the cost onto the card. It costs overnight R99 so that's why I would like to know what is going on with Woolies?

On Tue, 06 Aug 2024, 3:54 PM ***, <***> wrote: Dear Ms Crane

Thank you for your email.

We apologise for the inconvenience caused as a result of you not receiving your card.

Our attempts to contact you telephonically on *** at 15: 35pm were on unsuccessful.

We confirm that we have detected a system error on our side that prevented us from sending your card, our IT department is working tirelessly ensure that the system is up and running.

You will be contacted and advised once the error is resolved.

Once again we apologise for the frustration caused.

Kind regards

---- Original Message ---- From: *** To: *** Sent: Saturday, 03 August 2024 08:18:44 Subject: Re: Complaint query

I have a question if the card was posted lease tell me why when going to Woolies they could not even find an account for me??? If a card was issued the account number would be on the computer not so?? I need to know what's happening???

, Patricia

On Wed, 31 Jul 2024, 10:55 AM ***, <***> wrote: Dear Ms Crane

Thank you for connecting with us regarding your experience.

Our apologies for the delay in the delivery of your store card.

The initial card was posted to your address and can take up to six weeks to arrive. In the meantime, you are able to request a temporary card at the Customer Service desk of your nearest Woolworths store in order to purchase on the account.

You are welcome to contact us on via e-mail on *** for any further information.

Kind regards

---- Original Message ---- From: *** To: *** Sent: Friday, 26 July 2024 11:14:52 Subject: Complaint query

C2 Id: ***9

ATG Id: ***

Full Name: PATRICIA CRANE

Email: ***

Message: Patricia Crane n?e Barrow *** Can you help with my card number?? I am still trying to get my temporary store card it's been three days I go to the app to my accounts but see nothing about store cards. I have been through all the options and they need my card number. It is supposedly being posted as 4 stores around us have broken printers broken fingerprint readers etc. How am I to get the temp card Regards Patricia

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Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail *** and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.

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