West street branch refuse to take item and refund: Bad Treatment

West street branch refuse to take item and refund for odd reasons, on the 23rd of December I bought a Tshirt for Xmas for my Son, he wears medium but that day medium was out of stock so he took large but did not fit it Instore which was his mistake, he fit it at home sameday after we arrived and it was too big and he put back in the bag and gave it back to me to return it but then it was going to be Xmas and New year.

Today 5th of January I took it back but went to Woolworths West street in Durban I then went to the till operator and explained and she did not have a problem, but then she needed authorization, and that's where problem started an Indian Lady came to me together with till operator who had the Tshirt to tell me they cannot help me and I asked why and I was astonished by all the reasons She said item is not saleable and I told her but my son never wore the Tshirt she said it might be other customers who were fitting it from the shop in Pava and cashier at Pava was supposed to ensure the item was OK and I asked but how is that my problem? And she insisted and she said I must go exchange it from where I bought it from, she also mentioned if she take it back she have to send to Pava and Woolworths does not have transport to take it there and I asked again but how is that supposed to be my problem, and at that time we were arguing all the customers in the queue were looking at us,

Like really I'm so dissappointed all her reasons above are not what I thought Woolworths is, Woolworths does not have transport to send an item from one shop to another, such a big retailer shop? and according to her her first reason Woolworths sold to me an item that was not saleable? So why was it sold to me in the first place and item that was fitted by other customers to a point where it was not saleable so it means Woolworths sold it to me to get rid of it? Now that they cant take it back as I returned it as it bought it,

Secondly the inconvenience I was caused I went to town because it was convenient to me now I was told to go to Pava causing me more cost so it means if bought it outside Durban I was going to be forced to keep a Tshirt that no one at home will use it, such treatment I would have expected it at small retailers who are struggling where refund of just R240 would be a loss to them but to be tossed around by such a big retailer like Woolworths for just R240 is shocking to say the least Woolworths was one of the shops I respect knowing if I bought an item and encountered problems the shop will assist me no matter which branch I go to but beggining today that has all changed

But I was comforted by the fact after I went to Pava I got my refund and I told them my bad experience in the Durban branch they were surprised as even they checked the item they said there is nothing they see they suggest item is not saleable or have been used so they did not know what Dbn branch was talking about