Well done Woolworth Reputation for ALL round Service and Quality Goods.

Woolworths Online Services. Our children and their families who live in Cape Town decided to send their mother a Mothers Day Gift. They got together and went shopping @ Woolworths Online. Stating that the delivery is to be made in Port Elizabeth. They placed an order for food items. They were told that there will be a delivery delay of a few days after Mothers Day due to abnormally high volume. The delivery service delivered ex-Walmer Park PE. on Friday 22nd.May. We were told and assured that all goods ordered were in the delivery and that there there is no needs for checking. However, on inspection in our kitchen, we discovered that 2 of the items were dated to expire 23/05/2020. The following day Saturday. This was unusual as Woolworths takes pain to give their customers Foods that have a 2-week expiry date. On phoning their local PE. Online Department, I was handled by Veronique Dysel. Well trained to be friendly, calm and patiently listening to what the Customer needed to say. She then told me that on behalf of Woolworths she apologised for the gross error and will rectify the problem. She efficiently gathered all my details as to where the replacement good was to be delivered to. I asked when I could expect delivery, This afternoon between 3 - 5 pm. Oh! but today is Saturday, Woolworths are obliged to do this exchange deliver asap. About an hour later Veronique contacts us and again apologised that the 1 item was at present out of stock, however, as soon as they obtain stocks, she will ask for special delivery. "Just for 1 item?" I was no dought impressed by their attitude and told her that, and that we'll be prepared till they have the full order then to contact us to establish a delivery time and date. Now I fully understand why Woolworth has an exceptional reputation for Good quality foods, clean stores and EXCELLENT SERVICES. 10/10 for Staff Attitude.