Well done on making a pregnant women run around

I am so digusted by the poor customer service offered by the woolworths store!

I am such a loyal customer, i literary purchase one a week from their store this is excluding my online shopping as well!

On the 31 May an order was processed online, someone from the store calls me 1st June in the afternoon to tell me my items are not in stock, those items was needed for my babyshower on the 2nd June!I am 7 months pregnant i jump in my car driving around looking now for those items which was needed!The gentleman was rushing the phone conversation and came across as rude he said he will process a refund!To date there has been no refund, so i am out of pocket for that amount and for the amount of my new purchased items!I contacted woolworths online support, they advised that they have no recall or tracking of my conversation with the gentleman.

They ask me what items was purchased after me providing them with a tracking number? Whats the use of having a tracking number!

On average i spend more than R1500 at woolworths a month, small amount to them but to me thats alot of money!

They still have not responded to me, and i would like to know how will i be compensated for this? I do not want a sorry, that did not help me driving in traffic looki g for items, being out of pocket twice now