"We will call you back within 48 hours"

I've had to call them back on three occasions to follow up. And my issues are still not resolved.

When they called me to offer me their credit card, they offered me some short-term benefits to entice me.

These included vouchers as well as R2 000 cash back as R1000 split over 2 months (subject to a minimum spend of R1000 on different occasions). I received the first tranche. When the second month came (December 2024), I even received a reminder about the R1000 cash back benefit. I purchased soon thereafter and 'til this day I have not received the cash back. Even after calling to follow up.

The second issue is that I received messages about vouchers being loaded. These would have then been available on my app. No vouchers. When calling to enquire about these non-existent vouchers, on one occasion I was told that there was one voucher loaded on my profile at that time for the purchase of an Apple product. There was no such voucher on my app.

The only vouchers I've received since December are coffee vouchers.

When you give them a call to bring your issues to their attention, the consultants give you a bit of hope. But they don't get back to you as promised.

The service I have received from Woolworths has been appalling. Do not take up any Financial Services offers from them.