We offer customers a rewarding experience.Really?

For over 5 years I've been emailing and calling, begging and pleading to have my personal details updated on your system. Some clever somebody has selectively updated information, alright. Just not my marital surname. A week ago I was a victim of theft and when I went to cancel my Woolworths card and be reissued with a new one, I was told that was not possible unless I email the copies of marriage certificates, ID (madian surname) and my one with my 6 year old surname, post marriage. How many time can one do this? My hope was restored when Phumlisa took my call and promised me heaven and earth..saying she'll make a follow up once I've resent the required copies and she personally call me back informing me of the status on this matter. That was last week. I am still waiting. So please, don't send me automated responses telling me how at \At Woolworths Financial Services we are committed to putting our Customer First! We offer our customer simplicity, convenience and a rewarding relationship\", cause that's a lie and an empty brand promise. ."