We are dissapointed

<p>I am writing this on behalf of my mother, she bought a cell phone (hisense) last year around june if not july at woolworths. The phone died and we took it back november last year. They said it will take a month or two to fix it, untill now it has not been repaired. My mother went there last month and they gave her the number to call wich i dont understand why because she did not give those people her cellphone but woolworths.To cut it short the cellphone is not back its been 5 months. The store mananger refuses to talk to her. Please help us , she is still paying for this phone. </p>