Wasting my time

I received a call from the Woolworths Call center sometime last week. The guy who was speaking to me told me that my application for a Woolworths credit card was approved and that I should go to the Gateway store with my ID and proof of residence to collect my card. He said that once they give me the card it will be activated the same time. When I arrived at Woolworths Gateway today I was told by a Sheldon that I needed to provide my proof of income as well. This was news to me because I had provided these documents with my online application. After walking to the other end of Gateway to obtain my bank statements from Standard bank and come back to Woolworths I was told that Sheldon is on a tea break and that he will be back in 15 to 20 minutes. After 45 minutes of waiting for Sheldon I approached the counter again asking for assistance from someone else. There was a manager by the name of Pamela who eventually got someone else to assist me. The lady that assisted me took my documents and sent me off telling me that I should go and wait for Woolworths head office to call me back. What unprofessional service and a waste of time and money Money.