Waiting to see the difference, Woolworths!

Woolworths is my favourite store but when it comes to administration they are awful. I have been trying to get my partner a second card linked to my account (which we use for groceries) since January with no luck and multiple follow ups. I am so fed up. The standard is: make contact, someone apologises profusely and promises to follow up with the relevant department, then silence. Rinse and repeat.