WAITING ON A REFUND OF R896 FOR ITEMS WOOLWORTHS ONLINE COULD NOT SUPPLY

Deeply annoyed at an online purchase I made. I ordered and paid for a qty of 4 of the same item. Woolworths was only able to deliver 1. They need to refund me R896. I called 4 times. Each time being given a different reason from the contact centre. They then tell me that my bank needs to refund me as they are holding the money that is due to me. I called me bank who then sent me 2 emails which gives the full reason why they cannot refund me and it is Woolworths that needs to do a refund. I was also instructed by the bank to send and email to the Woolworths complaints dept which I have done with all the documentary proof. Each time I get told the matter is bring escalated with absolutely no resolution. I WILL NEVER BUY FROM WOOLWORTHS ONLINE AGAIN.