Waiting game

<p>I ordered stuff from Woolworths online on Friday 2 Dec 2016. It was meant to be delivered at my office on Wednesday 7 December 2016 between 10 - 1pm. After 2 pm on Wednesday, I decided to give them a call on ***to find out about my delivery. The guy who answered the phone said he will 'check' and get back to me. This never happened until I went home. I called again on Thursday (8 Dec 2016), different person answered, same story. Now it is Friday (9 Dec 2016) and I have not received my goods. I am going away on holiday next week. I called again to cancel the order and to request for a refund. The person doesn't know the procedure for refunds and again I have been promised a call-back. I am not going to hold my breath. I am so dissapointed in Woolies. I used to think they were the best in town, I have been proven wrong. I am so fed up. I want my refund and an apology for such incompetence.</p>