Waiting for Woolworths

I have been standing outside of the Woolworths in Dihlabeng mall for 20 minutes, waiting to get in. The queue is standing outside the entrance to the mall. People have been leaving the store, but no-one being allowed in. The store is NOT busy and on every other day that I have been at this Woolworths branch they have allowed people to enter as someone exits. There is no communication coming from the staff as to why we are being forced to wait. There is no queue outside ANY of the other stores and I am honestly appalled by the lack of customer service. This is ridiculous. I have absolute respect for those working to protect their customers, but this is just unnecessary.