Waiting 1 month for a replacement frying pan

Very poor customer service from WOOLWORTHS I bought a pan and the bottom plate fell off. I took it back to them to say this is obviously a manufacturing issue and they gaslight me by saying it was used at excessive temperatures! The pan states you can use it on a gas hob, which is what I have done. Its been 1 month since I took it back. Managers are useless and unable to make a decision to replace it. I had to call back twice as no one ever gets back to me. Utterly pathetic service. Is this the start of woolies decline? Still without a pan