Wait for your money back, even though the problem is the store's problem

When you buy using Dash, you need to pay for your product immediately. Sweet, right? But if you want something specific and they have no stock, your money takes days to be returned.

This policy is not clear on the app anywhere. The first time I called the helpline, they said it may take a couple of hours. 24 hours later I called, and the agent told me 5 to 14 days. Not acceptable, I asked to be escalated to someone who handles refunds.

The matter has been escalated, and now it will take 3 to 5 days for resolution.

This is unacceptable. Completely unacceptable. I understand that products are unavailable but at least give me a store credit or something. If Woolworths wants to compete with Checkers, at least have similar protocols in place, but they don't and the fact that delayed reimbur*****t is not announced clearly on the app is something which should not be tolerated by a higher end grocery store

The only reason for the second star is because I still love their product, it's the protocols I have a serious issue with