Very Very Poor Customer Service from Woolworths!!!!

I placed a Online order for flowers and chocolates on the 09-03-2020 at 12:29pm for delivery to my fiances house for her Birthday on the 12-03-2020. I specified order should be delivered between 2pm and 5pm on the 12-03-2020 as this is the only time she would be around to collect. On the day of My fiances birthday i went to her house at 18:00pm and still no delivery of flowers or chocolates or a call from anyone notifying me of issues for delivery. I called customer care around 18:30pm and complained and asked for a full refund as the order did not arrive and we were leaving for supper at that time and no one would be at home. I am so disheartened cause i could not make the day special with flowers for my loved one. This is very very poor customer service from Woolworths!!!!!!!! I hope i get fully refunded for my order including delivery costs.

Order number: o*** Date order placed: 09-03-2020 Date for delivery: 12-03-2020 Time of Delivery: 2pm to 5pm Total Amount Paid: R361.98