Very unhappy with service

Went to Woolworths Ballito Lifestyle Center on the 5th of July and bought stuff for the worth of R346.54 on Wednesday morning 7:15 the same amount deducted again from my account. When inquiring about it they said it will be returned to my account within 48 hours which did not happen. Asking again about it they now requested a bank statement which l do not believe is fair as they are picking up the mistake. I work in the evenings until 6 so it's difficult to get a bank statement to rectify their mistake. I need to now take off work go to a mall pay parking fees and again banking fees to get a statement which is their mistake from the beginning. I need to run costs to get my money back. l also do believe that if l didn't get sms's on my phone l would never have known about the problem. l know these types of things happen but then from their side they should do more to assist me.<br> Really won't buy again from them with a card. Not nice Woolworths