Very unhappy client

Good day

Im one very unhappy client, My name is Haydnrich Wessel Pretorius ID number *** 088 Contact number ***

I've opend an account with Woolworths in March of 2020, its been 10 months and I've never received a card nor a statement from Woolworths whatsoever.

Ive sent emails countless times and tried calling customer care. I've become very worried about my account,finally in November I got a call from Woolworths call center whereby we made arrangements for payment, and I got banking details (wich Ive been paying, plus more)

Yet I have not received any statements nor any feedback from Woolworths. This weekend I tried to apply for vehicle finance which they said I cannot get because my credit score is negatively affected because of Woolworths. I was very shocked by this.

I then contacted the contact centre on the 16th of January where I was informed that there is still an outstanding amount. My details on your system was 10 years outdated,made me very cross as I app**** a few months ago, she then said they could not get hold of me but on the application I entered my correct details. ( your company never updated anything and its not my fault) I immediately made the payment which she said was outstanding.

So today on the 18th I hear that im with dept council???????? This never ever happend to me.I hear my account is blocked

I have a newborn son and could not get to a store as my wife works from home because of covid. After countless calls today yet they say im in arrears which im not. I requested for management to phone me, I tried everything but yet no luck

On Saturday the lady promised me that my credit score will be fixed as soon as I've made payment and sent a proof of payment. I did the payment and I've sent POP.

Please help me to resolve this issue asap. I'm very unhappy and on the wits end, and on verge of reporting to hello peter and turning on facebook

I feel my credit score was wrongfully effected by Woolworths. I feel mistreated as up to this date I've never received a statement nor a callback.

If I haven't called in you would never had my correct details.

Regards Wessel