VERY POOR SERVICE RECEIVE AFTER YOU PAY A SETTLEMENT AMOUNT WHICH WAS PROIVED TO YOU.

I had a credit card account with Woolworths and due to financial difficulties, my account falls behind. I asked for s settlement letter to settle this account in full, and I settled this account in full on the 30 April 2026. Now when I want to obtain a paid up and account closure letter Woolworths informed me that I need to pay R418.05 before they can close my account. I will not do that due to the fact that I have paid before month end the settlement amount on this account. I want a paid up and account closure letter before end of business today or I will take further steps regarding this. Also, I am not going to pay any interest that may occurred on this account due to neglections of personal not allocating the amount to my account in my time.

If I am not receiving the paid up and account closure letter before end of business today, 05 May 2026 I will be forced to take further steps.

You are more than welcome to contact my husband, Mr. M.D. Venter on *** and he will provide all details to you that you may need.