Very Poor Leadership

On 12 April 2023 I went into Woolies Blu Valley for a specific product but it was out of stock, I was told they would order it and I should return on Friday 14 April 2023.

I did that and was very disgusted by the service I got when I asked whether the stock had indeed arrived. This staff member ignored my question and walked away from me, not even acknowledging my question. I went to ask where the store manager was, she was busy standing around chatting with other staff members, looking quite bored and not very enthusiastic at all. I explained my problem and all I got was "Sorry". I don't want a sorry from the manager I want Service!

Well needless to say I had to wait until she had something to report which was "Still Out of Stock"

Well this is certainly not the level of service I would expect from a store Manager, she should at least know what is going on in the store and not be standing around chatting with the personnel. She is supposed to take charge and be proud of making her store the best but unfortunately that is not the case when it comes to selecting managers these days. She should be grateful that she still has a job although she has a lot to learn about SERVICE DELIVERY and CUSTOMER CARE.

That is why I choose to take my business elsewhere and be loyal to a company that appreciates their frequent loyal customer who return because of GOOD SERVICE.